This Privacy Policy describes how Visible Network Labs ("VNL", "we", "our", "us"), visiblenetworklabs.com (the "Website"), and PARTNER (CPRM or PARTNERme) (the "Services") collects, uses, and discloses information, and what choices users and visitors have with respect to that information.
We understand how important your privacy is and will take reasonable steps to protect your information as if it were our own. This document provides our policies and procedures for collecting, using, and disclosing your information.
Information We Collect, and How We Use It
Website Visitors
When you simply browse our website the only information we collect is your Internet Protocol (IP) address along with non-personally identifiable information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Visible Network Labs’ purpose in collecting non-personally identifying information is to better understand how Visible Network Labs’ visitors use its website and to monitor and improve our Website and Services. From time to time, we may release non-Personal Information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Cookies: This website uses cookies. A “cookie” is a small piece of information that our site can send to your browser, which can then be stored on your computer’s hard drive so we can recognize you upon your return to our site. Cookies may store unique identifiers, user preferences, and other information. You may set your web browser to notify you when you receive a cookie, or to restrict the use of cookies. Should you decide not to accept cookies from us, you may limit the functionality we can provide during your site visit.
Pixel Tags: This website uses “pixel tags,” also known as “web beacons,” which are small graphic files or snippets of code that allow us to monitor the use of the Website. A pixel tag is placed on a website or email for the purpose of tracking activity on the website, or when emails are opened or accessed, often in combination with cookies. A pixel tag can collect information such as the IP address, the URL of the page on which the tag appears; the time the page was viewed; the type of browser fetching the tag; and the identification number of any cookie on the computer previously placed by that server.
Google Analytics: This Website uses Google Analytics to help analyze how visitors use the Website. Google Analytics uses "cookies," and the information generated by the cookie about your use of the Website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the Website and to compile statistical reports on Website activity. For more information regarding how Google Analytics protects your data, please visit Google's website at https://support.google.com/analytics/answer/6004245?hl=en
Do Not Track: This site does not respond to Do Not Track (DNT) signals. Third party applications and plugins, such as social media integration, may treat DNT signals differently.
Registered Users
Personal Information: When you register for the PARTNER CPRM or PARTNERme through Visible Network Labs, we collect personal information including name, username, email, account password, account name and date of registration. We also collect IP addresses, information about your computer, geographic location, and other standard web log information. We do not disclose Personal Information other than as described below. Visitors can always refuse to supply Personal Information, with the caveat that it may interfere with the function of certain applications or website-related activities.
Survey and Form Responses When you use PARTNER CPRM or PARTNERme whether directly through Visible Network Labs or through another user, we collect your survey and form responses including name, demographic data, organizational relationships when asked, and any other content you provide in response to questions through the services. Some of our services allow users to set custom questions that they submit to their clients. We do not control or direct these questions, however, any information you provide in response to those questions, even if through third parties, is collected and stored.
VNL has a legitimate interest in collecting your Personal Information to provide the products and services (such as PARTNER CPRM or PARTNERme) you have requested or purchased, and to monitor, evaluate and improve our business and the products and services we offer, as well as to produce aggregate statistics and reports on networks and populations as a service to the public good. Specifically, we may use your information to:
We may send you email marketing communications about Visible Network Labs products and services, invite you to participate in our events or surveys, or otherwise communicate with you for marketing purposes. When we collect your business contact details through your participation at workshops, training, or other events, we may use the information to follow-up with you regarding an event, send you information that you have requested on our products and services and, with your permission, include you on our marketing information campaigns.
Personal Health Information: When you use PARTNERme whether directly through Visible Network Labs or through another user, we collect your responses including name, demographic data, organizational/individual relationships when asked, and any other content you provide in response to questions through the services. Information is only shared back to those who VNL has signed a BAA with and is allowed to share the information with. All your personal data is protected under your HIPAA disclosures with your provider. VNL has the safeguards in place to guarantee the privacy, integrity, and security of PHI. VNL has set up the necessary infrastructure of personnel, procedures, and systems to 1) develop and implement the necessary HIPAA policies; 2) to monitor, audit, and review compliance with all HIPAA policies; and 3) to provide a mechanism for reporting incidents and HIPAA security violations. VNL employees take annual HIPAA training and follow a set of policies and procedures to ensure those safeguards are followed on the VNL side.
Aggregated Statistics
We may collect statistics about the behavior of visitors to the Website. However, Visible Network Labs will not disclose Personal Information other than as described below.
We provide aggregated statistics on networks and population health outcomes based on information collected from our services. The purpose of this is to support communities and provide for the public good.
All data are de-identified when used in analysis and anonymous unless the user has given consent to be identified or to all network members to be identified. The user is the account holder.
Payments
When paying for an account subscription, Visible Network Labs uses a third-party payment processor, Stripe, to assist in processing your personally identifiable payment information. We do not receive or store credit card information into our servers. These transactions and Stripe's use of your personal information is governed by their privacy policy (available at stripe.com/privacy).
Where We Store Your Information
If you are located outside the United States, the information that we collect from you may be transferred to, and stored and processed at, a destination in the United States. By submitting information, you agree to this transfer, storing or processing. We take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.
Disclosing Your Information
Visible Network Labs PARTNER Private Accounts
Private accounts (surveys, app users, and that corresponding data) are only accessible to those that you or other managers on your account have granted access to. Visible Network Labs’ employees can access the data on the backend. Users can choose to make their data results public facing, which brings added features and benefits to the users. Managers may be asked if they want to share data with their partners, clients, stakeholders, or the public. Managers can refuse or agree at will. There are no penalties for any choice.
Public Good Use of the Data
By using VNL tools, you agree that your data can be included in the larger PARTNER dataset. Your data are only identifiable to the VNL employees, contractors, research partners, and affiliated organizations (no organization names are made public without expressed permission, which can be given by the manager or the organization that answered the survey). Organizations may be displayed on the data dashboards/visualizations as coded nodes in network maps (for example, coded as a “nonprofit organization.” All data are grouped into one large dataset that is used for network research and general knowledge on networks, and to feed into the online data dashboards. Electing to exclude your data from the larger data set does not prohibit use of PARTNER. Please notify us at privacy@visiblenetworklabs.com to discuss excluding your data from the larger dataset.[1]
Business Transfers
If Visible Network Labs, or substantially all of its assets were acquired, or in the unlikely event that Visible Network Labs goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Visible Network Labs may continue to use your personal information as set forth in this policy.
Subprocessors
Visible Network Labs uses data subprocessors to assist with analytics, data storage and advertising. A list of the subprocessors that VNL uses can be requested by contacting us at privacy@visiblenetworklabs.com.
EU Data Subjects and GDPR
Data Subject Rights
Your Data Protection Rights
Depending on your location and subject to applicable law, you may have the following rights with regard to the Personal Data we control about you:
Where the processing of your Personal Data is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of your Personal Data on grounds relating to your particular situation.
The GDPR provides certain rights to online users located in European Union countries. You may withdraw your consent to processing of your Personal Information by clicking the [Unsubscribe Link] at the bottom of this page. If you wish to confirm that VNL is processing your Personal Information or wish to access Personal Information VNL may possess about you, please contact us at privacy@visiblenetworklabs.com. You may also request information about the purpose of the processing; the categories of Personal Information stored; who outside VNL might have received the Personal Information; what the source of the information was (if you did not provide it directly to us); and how long it will be stored. You have a right to correct (rectify) the record of your Personal Information maintained by VNL if it is inaccurate. Subject to certain exceptions, you may request that VNL erase that Personal Information or cease processing it by emailing privacy@visiblenetworklabs.com. You may also request that VNL cease using your Personal Information for direct marketing purposes. When technically feasible, VNL will, at your request, provide your Personal Information to you or transmit it directly to another data controller. You also have the right to file a complaint with the data protection authority in your country of residence.
Calfornia Residents
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us a calendar year information about the customer information we shared, if any, with other business for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., request made in 2019 will receive information regarding 2017 sharing activities).
To obtain this information, please send an email message to privacy@visiblenetworklabs.com with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light'' requirements and only information on covered sharing will be included in our response.
No Information from Children Under Age 13
Neither the Website nor the Services are directed to children under the age of thirteen. If we learn that we have collected Personal Information from a child under the age of thirteen, we will promptly delete that information. If you believe we have collected Personal Information from someone under age 13, please email us at privacy@visiblenetworklabs.com. Prospective users between the ages of 13 and 17, you, your parent, or your legal guardian may request that we remove any of your information in our database and/or opt-out from receiving communications from us. If you wish to do so, please email us at privacy@visiblenetworklabs.com.
Communications Preferences
We offer those who provide personal contact information a means to choose how we use the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails or you may send a request to privacy@visiblenetworklabs.com. Please note that if you opt-out of receiving marketing related emails from us, we may still send you important administrative messages that are required to provide you with our Services.
Correcting, Updating and Removing Your Information
Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at privacy@VisibleNetworkLabs.com. Account owners may update or change their account information by editing their profile or organization profile or by contacting support@visiblenetworklabs.com for more detailed instructions. To make a request to have personal information maintained by us returned to you or removed, please email support@visiblenetworklabs.com. Requests to access, change, or remove your information will be managed within 30 days.
An individual who seeks access to, or who seeks to correct, amend, or delete inaccuracies in personal information stored or processed by us on behalf of an account owner should direct his/her query to the account owners (the data controller). Upon receipt of a request from one of our account owners for us to remove the data, we will respond to their request within thirty (30) days. We will retain personal information that we store and process on behalf of our account owners for as long as needed to provide Services to our users. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us privacy@visiblenetworklabs.com.
If you are an account owner or otherwise provide us with personal information in connection with your use of our Websites or Services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our Services, or as needed to provide you with our Services, comply with our legal obligations, resolve disputes and enforce our agreements.
Security and Retention
We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We maintain organizational, technical, and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration, or misuse. Your Personal Data is only accessible to a limited number of personnel who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.
If you are a Visible Network Labs User, we retain your Personal Data as long as we are providing the Services to you. We retain Personal Data after we cease providing Services to you, even if you close your Visible Network Labs account, to the extent necessary to comply with our legal and regulatory obligations. We also retain Personal Data to comply with our tax, accounting, and financial reporting obligations. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
Privacy Policy Changes
Although most changes are likely to be minor, Visible Network Labs may change its Privacy Policy from time to time, and in Visible Network Labs’ sole discretion. Visible Network Labs encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Effective Date: March 9, 2018
Updated Date: October 12, 2022
Questions?
If you have any questions about our privacy policy, you can contact us by email at privacy@visiblenetworklabs.com or by mail using the following address:
By mail:
Visible Network Labs Inc.
Attn: Privacy
8045 Flower Court
Arvada, CO 80005